Blacklisting a Card

How to blacklist a card

Blacklisting a card ensures that all future transactions from the card are automatically blocked and will be declined.

1. Locate the Transaction

• Log In to the Portal: Visit portal.apcopay.tech and log in with your reference, username, and password.
• Search for the Transaction: Use the search criteria box at the top to locate the card you want to block.

2. Open the Transaction Details

• Select the Transaction: In the search results, click on the transaction to see the relavant card information.
• Verify Card Details: Ensure that the card details displayed are correct and match the card you intend to blacklist.

3. Action the blacklisting

• Click "Block Card": Within the transaction details page, locate the "Block Card" option and select it.
• Confirm the block: A confirmation prompt will appear. Confirm the action to finalize the blacklisting process.

4. Check Blacklist Status

Verify Blocked Status: On transaction reload, you should see the "Unblock Card" button. This confirms that the blacklisting was actioned.

Additional Notes

• Blacklist Duration: Blacklisting is typically permanent unless manually removed.
• Customer Notification: If applicable, inform the customer if their card has been blocked to prevent future confusion during transaction attempts.

How to Unblock a Blacklisted Card

1. Unblock the Card

• Click "Unblock Card": Within the transaction details page, locate the "Block Card" option and select it.
• Confirm Unblocking: A confirmation prompt will appear. Confirm the action to complete the unblocking process.

2. Verify Blacklist Status

Check Card Status: Once the transaction page reloads, look for the "Block Card" button. Its presence indicates that the card is no longer blacklisted and has been successfully unblocked.