Voiding a Transaction

How to Void a Transaction

Processing a refund on our portal is simple. Follow these steps to locate the transaction and initiate the refund.

1. Locate the Transaction

• Log In to the Portal: Visit portal.apcopay.tech and log in with your reference, username, and password.
• Search for the Transaction: Use the search criteria box at the top to locate the transaction you want to void.

2. Open the Transaction Details

• Select the Transaction: In the search results, click on the transaction you want to void to open its details.
• Review Transaction Details: Verify that the transaction information matches the one you intend to void.

3. Process the Void

• Click "Void": On the transaction details page, locate and click the "Void" button.
• Confirm the Void: A prompt will appear to confirm the Void. Confirm to initiate the void process.

4. Check Void Status

After confirming, a new transaction will be generated and visible in the linked transactions. You can view the status of the void by selecting that transaction.

Additional Notes

• Voids vs. Refunds: A void prevents funds from being taken from the customer’s account, while a refund reverses a completed transaction and can result in fees.
• Timing is Critical: Once a transaction is captured or settled, you won’t be able to void it. In that case, you’ll need to issue a refund instead.
• Customer Communication: Clear communication with customers can prevent confusion and improve their experience, especially if they see a pending charge after the void.