Refunding a Transaction

How to Refund a Transaction

Processing a refund on our portal is simple. Follow these steps to locate the transaction and initiate the refund.

1. Locate the Transaction

• Log In to the Portal: Visit portal.apcopay.tech and log in with your reference, username, and password.
• Search for the Transaction: Use the search criteria box at the top to locate the transaction you want to refund.

2. Open the Transaction Details

• Select the Transaction: In the search results, click on the transaction you want to refund to open its details.
• Review Transaction Details: Verify that the transaction information matches the one you intend to refund.

3. Process the Refund

• Click "Refund": On the transaction details page, locate and click the "Refund" button.
• Confirm the Refund: A prompt will appear to confirm the refund. Verify the amount and confirm to initiate the refund process.

4. Check Refund Status

• After confirming, a new transaction will be generated and visible in the linked transactions. You can view the status of the refund by selecting that transaction.

Additional Notes

• Verify Transaction Details: Always double-check the transaction details before processing a refund.
• Partial Refunds: If partial refunds are available, you’ll be able to specify the amount in the refund prompt.
• Cancellation: If you don’t intend to complete the refund, simply close the pop-up before confirming. It is not possible to cancel the refund once processed.