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    Refund a payment
    • 21 Feb 2025
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    Refund a payment

    • Updated on 21 Feb 2025
    • 1 Minute to read
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    Article summary

    Utilize a refund to reimburse a customer for a payment. Refunds can be executed via API or our portal.

    There are two types of refunds you may need to process:

    1. Full Refund: This returns the entire payment amount to the customer and can only be performed once.

    2. Partial Refund: This returns a sum less than the captured amount. Multiple partial refunds can be issued, but the cumulative refunded amount cannot exceed the original payment amount.

    Warning

    Refunds cannot be cancelled once they have been requested.

    Request a refund via API

    To process a refund successfully, you must provide the PSP ID of the captured payment. The request is provided in the response

    The requests are the same for partial and full refunds. Any refunds for less than the originally captured amount will be considered partial refunds. The transaction type PARTIALREFUND applies for full and partial refunds.

    PUT /api/directconnect/execute Try it here


    Request Example

    {
  "TransactionType": "PARTIALREFUND",
  "Amount": "1.00",
  "Currency": "EUR",
  "CallBackURL": "www.yourURLhere.com/technicalsupporttool-fe/Listener",
  "IsTest": false,
  "PspId": "750762"
}

    Response Example

    {
"pspid": 738246,
"bankResponse": "Processed",
"bankAccept": "YES",
"cardToken": "9705594a-365d-4157-84a8-5af04bbb8507",
"redirectUrl": null,
"isSuccess": true,
"errorMessage": null
}

    Manually refunding a payment using our Portal

    Link to portal guide here

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