---
title: "Voiding a Transaction"
slug: "voiding-a-transaction"
updated: 2024-11-12T07:43:36Z
published: 2024-11-12T07:43:36Z
canonical: "docs.apcopay.com/voiding-a-transaction"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apcopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voiding a Transaction

## How to Void a Transaction

Processing a refund on our portal is simple. Follow these steps to locate the transaction and initiate the refund.

:::(Info) (Eligibility of Voids)
Voids are generally only available within the first 24 hours. However, note that not all providers offer voids. Please contact [support](/v1/docs/contacting-apcopay) for guidance on your specific situation. 
:::

#### 1. Locate the Transaction
- **Log In to the Portal**: Visit [portal.apcopay.tech](https://portal.apcopay.tech) and log in with your reference, username, and password.
- **Search for the Transaction**: Use the search criteria box at the top to locate the transaction you want to void.

#### 2. Open the Transaction Details
- **Select the Transaction**: In the search results, click on the transaction you want to void to open its details.
- **Review Transaction Details**: Verify that the transaction information matches the one you intend to void.

![image.png](https://cdn.document360.io/358ada76-9dff-4d31-80ba-dad90c84bfa9/Images/Documentation/image%2821%29.png){height="" width=""}

![image.png](https://cdn.document360.io/358ada76-9dff-4d31-80ba-dad90c84bfa9/Images/Documentation/image%2822%29.png){height="" width=""}

#### 3. Process the Void
- **Click "Void"**: On the transaction details page, locate and click the "Void" button.
- **Confirm the Void**: A prompt will appear to confirm the Void. Confirm to initiate the void process.

#### 4. Check Void Status
After confirming, a new transaction will be generated and visible in the linked transactions. You can view the status of the void by selecting that transaction.

### Additional Notes
   - **Voids vs. Refunds:** A void prevents funds from being taken from the customer’s account, while a refund reverses a completed transaction and can result in fees.
   - **Timing is Critical:** Once a transaction is captured or settled, you won’t be able to void it. In that case, you’ll need to issue a refund instead.
   - **Customer Communication:** Clear communication with customers can prevent confusion and improve their experience, especially if they see a pending charge after the void.