---
title: "refund a payment"
slug: "refund-a-payment"
updated: 2025-02-21T10:47:17Z
published: 2025-02-21T10:47:17Z
canonical: "docs.apcopay.com/refund-a-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apcopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund a payment

Utilize a refund to reimburse a customer for a payment. Refunds can be executed via API or our portal.

There are two types of refunds you may need to process:

1. **Full Refund**: This returns the entire payment amount to the customer and can only be performed once.
2. **Partial Refund**: This returns a sum less than the captured amount. Multiple partial refunds can be issued, but the cumulative refunded amount cannot exceed the original payment amount.

          Warning

          

Refunds cannot be cancelled once they have been requested.

#### Request a refund via API

To process a refund successfully, you must provide the `PSP ID` of the captured payment. The request is provided in the response

The requests are the same for **partial** and **full refunds**. Any refunds for less than the originally captured amount will be considered partial refunds. The transaction type `PARTIALREFUND` applies for full and partial refunds.

    **PUT**
    **/api/directconnect/execute**
    [Try it here](https://apcopay.redoc.ly/#operation/PaymentOperationAUTHPURC)
      

      

  

**Request Example**

```
{
  "TransactionType": "PARTIALREFUND",
  "Amount": "1.00",
  "Currency": "EUR",
  "CallBackURL": "www.yourURLhere.com/technicalsupporttool-fe/Listener",
  "IsTest": false,
  "PspId": "750762"
}
```

**Response Example**

```
{
"pspid": 738246,
"bankResponse": "Processed",
"bankAccept": "YES",
"cardToken": "9705594a-365d-4157-84a8-5af04bbb8507",
"redirectUrl": null,
"isSuccess": true,
"errorMessage": null
}
```

### Manually refunding a payment using our Portal

Link to portal guide [here](/v1/docs/refunding-a-transaction)